Main entry:

Pugh, Mary Jo, author.

Title & Author:

Providing reference services for archives & manuscripts / Mary Jo Pugh.

Edition:

[New edition].

Publication:

Chicago : Society of American Archivists, [2005]
©2005

Description:

xvi, [2], 368, [1] pages : illustrations, charts ; 23 cm

Series:

Archival fundamentals series II

Notes:
Includes bibliographical references (pages 335-356) and index.
1. Looking backward, looking forward -- Technology and archives -- Professional changes -- 2. Reference services in archives -- What are archives? -- Why keep archives? -- How has the use of archives changed through time? -- Access to archives -- What are the dimensions of reference services in archives? -- Promoting the use of archives -- Ethics of reference service -- 3. Identifying uses and users of archives -- The continuing usefulness of records -- The uses of archives -- Understanding individual needs -- Identifying vocational user groups : using archives for "profit" -- Identifying avocational user groups : using archives for "fun" -- Information seeking -- Archives and the economics of information -- 4. Providing intellectual access to archives -- Arrangement -- Description -- Repositories -- Information about holdings -- Information from holdings -- Information about records creators -- Providing referrals -- 5. The reference process -- Reference interaction in the repository -- Reference interaction with remote users -- Reference services on the web -- Outreach -- 6. Determining access policies -- Defining access and its relationship to reference services -- Access concepts -- Laws affecting access to information -- Donor restrictions -- Ethical norms -- Restrictions -- Elements of a repository access policy -- 7. Providing physical access to archives -- Reference facilities -- Security -- Preservation -- Public hours -- Directions -- Policy and procedure statements for users -- Registration and identification -- Personal belongings in the reading room -- Managing materials in the reading room -- General rules for handling records -- Taking information from records -- Forms -- Automation of registration andd retrieval procedures -- Electronic records -- 8. Providing information from archives : copies and loans -- Copying documents -- Copyright -- Publishing documents -- Providing access to digital surrogates of documents -- Loan policies and procedures -- 9. Managing reference services and evaluating the use of archives -- Organizing reference services -- Managing reference services -- Measuring and evaluating the use of archives -- Understanding the value of use -- User studies -- 10. Bibliographic essay -- General works on reference services in archives -- On-line works for reference services in archives -- Related organizations -- Keeping up -- Understanding the creation of records and archivesarchivess of arvhives -- Information seeking -- Reference process -- Access -- Administration of reference services -- Education of reference archivists -- Evaluation of reference services -- Ethics -- Appendices.

ISBN:

9781931666121 (pbk.)
1931666121 (pbk.)

Subject:

Archives Reference services.
Manuscripts Information services.
Reference services (Libraries)
Archives Reference services Handbooks, manuals, etc.
Archives Guides, manuels, etc.
Archives Services de référence Guides, manuels, etc.
Archives Services de référence.
Manuscrits Services d'information.
Bibliothèques Services de référence.
Auskunftsdienst
Archiv

Form/genre:

Handbooks and manuals

Added entries:

Society of American Archivists, issuing body.
Society of American Archivists issuing body.
Archival fundamentals series. II.

Providing reference services for archives and manuscripts
Reference services for archives & manuscripts

Holdings:

Location: Library main 239330
Call No.: BIB 169242
Status: Available